Your first stop for learning how to get started with Jira Service Management.
This article explains integrating with both versions available in 's integration platform; and Sumo Logic (Legacy). The procedural steps are the same for both integrations. However, refer to the correct integration version while working with the payloads.
What does the integration offer?
provides a two-way integration with . When an action occurs in alerts, the webhook data will be forwarded to the . Also, sends webhook alerts to which acts as a dispatcher for these alerts and determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.
How does the integration work?
When a scheduled search or monitor triggers an alert in , an alert will be created automatically in .
When the monitor resolves an alert, the corresponding alert will be closed in .
When an alert action occurs in , the webhook payload will be sent to .
Set up the integration
is an bidirectional integration. Setting it up involves the following steps:
Add a integration in
Configure the integration in
Add a Sumo Logic integration
To add a integration in :
Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the integration URL generated for your account.
You will use this URL while configuring the integration in later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.
Configure the integration in Sumo Logic
In , scheduled searches and monitors send alerts to other tools via Webhook connections. To send alerts from to , create a Webhook first and use it in a scheduled search or monitor configuration.
In Sumo Logic, go to Manage Data > Monitoring > Connections.
Select + Add and select “Webhook” for Connection type.
Enter “Jira Service Management” for the name, and optionally, a description for the webhook connection.
Paste the API URL copied previously into URL.
Copy the payload JSON as appropriate from the following section and paste it into Payload.
JSON - For Sumo Logic
JSON - For Sumo Logic (Legacy)
Sample payload sent from Sumo Logic