Manage translations for custom content

You can add custom translations to your service space to enhance your customer’s experience. Custom content may include translations of request type labels, messages in your portal, and customer notifications.

To review or update custom language translations:

1. Next to the name of your space in the sidebar, select More actions (•••), then Space settings.

2. Select Language support.

3. Select the language of your choice from the list.

4. Review or update the translations for that language.

5. Select Save.

We group your customer-facing content into sections. Use the service space sidebar to jump between these sections. For most sections, the service space’s default language appears in the left column and the translated text appears in the right.

Translate help center content

You can also translate content that you add to a help center. How you translate help center content depends on whether your help center is labeled Modern or Legacy. Find out which help center you're using.

Translate help center content in a Modern help center

In a Modern help center, you can add translations for the content of these components on your help center's pages:

• callout banners

• spotlights

• carousels

• the help heading

To add translations in a Modern help center:

1. Select Help centers in the left navigation sidebar.

2. On the card for the help center you want to edit, select Customize help center (pencil icon).

3. In the editor sidebar, select the Content tab, then select Manage translations.

Translating these components is available on all Jira Service Management plans that include help centers, including Standard.

Translate help center content in a Legacy help center

In a Legacy help center, if your teams have added translations to service spaces on your site, you can choose a language for your login message, announcement, help center name, and home page title. The help center language displays to customers when their profile or detected language isn't available.