Your first stop for learning how to get started with Jira Service Management.
What does the integration offer?
Use 's Integration to forward Evident.io alerts to . determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls and iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed.
How does the integration work?
When a signature is created in , an alert is created in automatically through the integration.
Set up the integration
is an API-based integration. Setting it up involves the following steps:
Add an integration in
Configure the integration in
Add an Evident.io integration
To add an integration in , complete the following steps:
Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the API URL.
You will use this URL while configuring the integration in later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.
Configure the integration in Evident.io
To configure the integration of with , complete the following steps:
In Evident.io, go to Control Panel > Integrations.
Paste the API URL copied previously from Jira Service Management into URL.
Enter the maximum number of alerts that may be sent through this integration every minute into Throttle Rate.
Check the alert types and signatures to receive.
Fill in the Integration Configuration form.
Sample webhook message from the Evident.io Plugin