Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

Get started with Jira Service Management for admins

Get to know your Jira Service Management project
Sign up for an Atlassian Cloud site. No installation required!
Quick reference guides for starting your service project
Use these quick reference guides to learn how to start a Jira Service Management project.
Set up queues for your team
Queues allow teams to better manage requests.
Customize the channels that customers use to get help
Find out some of the basic changes you can make to help customers get help.
Capture the right request details with request types
You can create request types from your service project.
Involve the people who use your service project
Add your users to your service project so they can interact with each other.
Visualize trends in your service project with reports
Take your service project to the next level with reports.
Explore a demo service project
We’ve created a demo service project for you to play around with.
Permissions for your service project and Jira site
Set customer access and project permissions to define who can access and send requests to your service projects.
Set up your service projects to meet compliance needs
Learn about how to use compliance settings in Jira Service Management to meet your company’s compliance needs.
Add customers and learn how they request help
Add customers to your service project so you can start helping them.
Set up your service project agents to resolve requests
Add service project agents so they can start helping customers.
Trash, archive, restore, and delete service projects
Learn how you can trash, archive, restore, and delete service projects.