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Add customers in bulk to your service project

There are two ways to add your customers to your service project in bulk: manually or through your identity provider.

Bulk adding internal customers from identity provider (IdP)

With Atlassian Guard Standard (formerly known as Atlassian Access), our security and centralized administration software, you can integrate your Atlassian Cloud products with your identity provider to provision your internal customers (e.g. employees) and groups in your cloud products. Learn how to connect your identity provider to your Atlassian organization.

If you use Google Apps and wish to integrate your cloud site with G-Suite, follow Enable or disable G-Suite integration instructions. The setup process will prompt you to choose which users and groups you would like to sync in your Atlassian Cloud products.

Learn more about managing customer accounts.

Bulk adding customers manually

You can manually add your customers to your project. To do that:

  1. Log into your Atlassian Cloud site.

  2. Go to Projects > Project Name > Customers > Add Customers.

  3. Add as many emails to invite multiple people. You can use commas or semi-colons as separators between emails. If you have a .CSV file, you can paste the data into the invite window.

  4. Select Enter. This invite will email the customers, asking them to complete their account set up to access your project.

There is no limit on the number of customers you can add to a project. If you’re adding a large number of customers, we recommend you to do it in batches. Reload the page if you don’t see customers appear on the customers page.

You can set Jira Service Management to allow customers to add themselves. Or, you can open your service project to Jira users. Learn how global customer permissions impact project permissions.

Still need help?

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