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How services work with Assets in Jira Service Management

Assets in Jira Service Management is a Premium and Enterprise only feature. Learn more about Assets.

Services are anything that actually delivers value to a company’s customers. How they work within your project depends on how you want to use them – they’re designed to be customizable to your organization.

Services you set up in Services can be used as the connectors of Jira Service Management – they can show what a change request could affect and what major incidents could affect or be impacted by.

If you have a premium site, you’ll also have access to Assets in Jira Service Management. At this point you may need to make a choice:

  • If you use features such as major incidents or change requests, then set up your services in the Services panel. You can then create references to other Assets objects, which will allow you to see these connections in the object graph.


It’s important to note that services are not the same as objects.

New services that you add into your Services panel will also appear inside a default, read-only schema named ‘Services schema’ in Assets in Jira Service Management.

Bringing services and objects closer to work together smoothly is a priority for future development cycles.

What are service types?

The service type is a label added to services to help categorize their nature - it has no technical impact on the performance of the service. This can help you define what the service is used for at a glance.

Currently, a service can be categorized as a software service, business service, application, or capability.

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