Your first stop for learning how to get started with Jira Service Management.
What does the integration offer?
's integration triggers notifications as part of your release process. acts as a dispatcher for these notifications and determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.
How does the integration work?
Integration is enabled and disabled through a plugin in .
When an alert is triggered from a release in , an alert is created in .
When the alert is closed in , the corresponding alert is closed in .
When the alert is snoozed in , the corresponding alert is snoozed in .
Set up the integration
is an API-based integration. Setting it up involves the following steps:
Add an integration in
Configure the integration in
Add an XL Release integration
To add an integration in , complete the following steps:
Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the API key.
You will use this key while configuring the integration in later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.
Configure the integration in XL Release
To configure the integration of with , complete the following steps:
Shut down the XL Release server.
Copy the plugin JAR file into the XL_RELEASE_SERVER_HOME/plugins directory.
Start the XL Release server.
Log in to . If already logged in, refresh the page.
Go to the Shared Configuration page.
Under Opsgenie:Config, select Add Config.
Enter a name for the integration in Title.
Paste the API key copied previously from into Api Key.