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Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

Set up request types to get information from your customers

While our external service project template comes with request types designed for serving your customers, you can edit them or add extra ones to suit your needs.

You must be a project administrator to create or edit request types.

To create a request type:

  1. From your service project, go to Project settings > Request types.

  2. Enter the Icon, Request name, Issue type and optionally, a Description.

  3. Select Create request type.

Additional Help