Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Jira Automation docs have moved
All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.
Set up request types to get information from your customers
While our external service project template comes with request types designed for serving your customers, you can edit them or add extra ones to suit your needs.
You must be a project administrator to create or edit request types.
To create a request type:
From your service project, go to Project settings > Request types.
Enter the Icon, Request name, Issue type and optionally, a Description.
Select Create request type.
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