Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Integrate with Monitis
If you’re a customer who shifted your operations from Opsgenie to Jira Service Management, adding new instances of this integration isn’t possible in Jira Service Management. You can only edit the integrations that originally shifted from Opsgenie.
This integration does not yet work with the Jira Service Management EU instance.
Please contact Jira Service Management Customer Success with any questions and feel free to contact the vendor to accelerate the implementation.
What does Jira Service Management offer Monitis users?
Jira Service Management has a specific API integration with Monitis. Monitis sends alerts to Jira Service Management API with detailed information. Jira Service Management acts as a dispatcher for Monitis alerts, determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.
Functionality of the integration
When an alert is created on Monitis, an alert is created in Jira Service Management automatically through the integration.
When the alert is closed on Monitis, the related alert is closed in Jira Service Management.
Edit Monitis integration in Jira Service Management
To edit a Monitis integration in Jira Service Management, complete the following steps:
Go to your team’s operations page.
On the left navigation panel, select Integrations.
Search for your Monitis integration.
Edit the integration settings and rules as necessary.
Configure the integration in Monitis
Use the instructions in this section if applicable.
In Monitis, under the "Alerts" menu, select Contacts.
In the opening window, click New Contact.
Select Opsgenie as "Contact Type".
Paste the Opsgenie API key copied previously into "API key" field.
Click Next.
Click OK.
Sample payload sent from Monitis
Create Alert payload:
JSON
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{
"alert": {
"alertId": 181899666,
"time": "1-14-2016 09:45:14 (GMT + 2)",
"downtime": "16 minute(s) 56 second(s)",
"name": "opsgenie.com",
"alertType": "RECOVERY",
"adddata": "HTTP OK: HTTP/1.1 200 OK - 171 bytes in 0.310 second response time",
"group": "Default",
"type": "HTTP",
"url": "http://178.251.45.52:9115"
}
}
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