Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

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Create service level agreements (SLAs) to manage goals

SLAs allow you to manage your team’s goals to better serve your customers.

What are SLAs?
SLAs measure the level of service provided to customers by service project teams.
Create an SLA
Set up SLAs to track your team’s performance.
Set up SLA conditions
Define start, pause and stop conditions for your SLAs.
Set up SLA goals
Define a list of goals for your SLA based on time to resolve, working hours and issue types.
Set up SLA calendars
Create SLA calendars to reflect your team’s working hours.
Auto-close resolved service requests
This automation rule could help keep your service requests tidy by automatically closing requests.
Auto-close incidents after they are resolved
Automation rules can be created to automatically close resolved incidents.

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Jira Service Management Support

Jira Automation docs have moved

Create service level agreements (SLAs) to manage goals

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