Create service level agreements (SLAs) to manage goals

SLAs measure the level of service provided to customers by service project teams.

New SLAs can be created to measure your team's performance.

Time metrics can be changed in your SLA.

SLA goals can be created as well as edited in your service project.

Create new calendars to reflect your team's working hours.

This automation rule could help keep your service requests tidy by automatically closing requests.

Automation rules can be created to automatically close resolved incidents.

Your service project contains two automation rules that automatically close requests.