Create service level agreements (SLAs) to manage goals

SLAs measure the level of service provided to customers by service project teams.

Set up SLAs to track your team’s performance.

Define start, pause and stop conditions for your SLAs.

Define a list of goals for your SLA based on time to resolve, working hours and issue types.

Create SLA calendars to reflect your team’s working hours.

This automation rule could help keep your service requests tidy by automatically closing requests.

Automation rules can be created to automatically close resolved incidents.

Your service project contains two automation rules that automatically close requests.