Get started with Jira Service Management for agents
Learn how to succeed in your role as a service project agent.
SLAs allow you to manage your team’s goals to better serve your customers.
What are SLAs?
SLAs measure the level of service provided to customers by service project teams.
Create a new SLA
New SLAs can be created to measure your team's performance.
Create and edit SLA time metrics
Time metrics can be changed in your SLA.
Create and edit SLA goals
SLA goals can be created as well as edited in your service project.
Create a new calendar
Create new calendars to reflect your team's working hours.
Auto-close resolved service requests
This automation rule could help keep your service requests tidy by automatically closing requests.
Auto-close incidents after they are resolved
Automation rules can be created to automatically close resolved incidents.
Auto-close resolved requests
Your service project contains two automation rules that automatically close requests.
Was this helpful?