Your first stop for learning how to get started with Jira Service Management.
What does the integration offer?
Use 's integration to forward alerts to . determines the right people to notify based on on-call schedules– using email, text messages (SMS), phone calls and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.
Leverage 's Integration to enable real-time Incident Management and Alert Notifications for the following:
Application Performance Monitoring
Java, .NET, PHP, Node.js, Python, Go, C++, Apache Web Server, SAP End User Monitoring
Browser, Mobile, Synthetic Browser, IoT Infrastructure Visibility
Server, Database, Network Business Performance
Business iQ, Application Analytics
How does the integration work?
When an alert is fired by , an alert is created in automatically through the integration.
When an alert is resolved in , the alert is closed in .
Set up the integration
is an API-based integration. Setting it up involves the following steps:
Add an integration in
Configure the integration in
Add an AppDynamics integration
To add an integration in , complete the following steps:
Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the integration URL.
You will use this URL while configuring the integration in later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.
Configure the integration in AppDynamics
To configure the integration of with , complete the following steps:
In AppDynamics, go to the Alert & Respond tab.
Select HTTP Request Templates.
Fill in the fields as required.
Under Request URL, select "POST" for Method.
Paste the API URL previously copied from Jira Service Management into Raw URL.
Do not modify the Authentication section.
Under Payload, select "application/json" for MIME Type.
Copy the contents of the "Sample payload field" section in this article and paste them into Payload.
Under Response Handling Criteria, select Add Success Criteria.
Select "200" for Status Code.
Select Expect Payload.
Select "application/json" for Content-Type.
Select One Request Per Event.