Create a new queue

Queues are a kind of filter for your requests. These can be set to show specific requests based on their type, status or something more specific using a JQL statement.

You need to be an admin to create a new queue.

To create a new queue:

1. From your service project, go to Queues.

2. Select Manage queues from the navigation sidebar.

3. Select Create new queue.

4. Enter a name for your queue.

5. In the Filter by section, select the required issue, status, resolution and label from the drop-down menus. You can also select Advanced to enter a JQL statement.

6. If required, select criteria from the More drop-down menu.

7. If required, select an order from the Order by drop-down menu.

8. From the Columns section, update columns by dragging and dropping to the required location. This is the order the columns appear in your queue.

9. Select Create.

Learn more about the best practices for managing queues at scale.