Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Jira Automation docs have moved
All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.
Customize your incident management workflow
To customize Jira Service Management’s default incident management workflow:
From your service project, select Project settings > Workflows.
Select the edit icon () in the entry titled Incident Management workflow for Jira Service Management.
Use the workflow editor to add or remove steps and transitions.
Read more about editing workflows.
Only service projects created from the IT service management template are associated with an incident management workflow.
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