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Customize your incident management workflow

To customize Jira Service Management’s default incident management workflow:

  1. From your service project, select Project settings () > Workflows.

  2. Select the edit icon (), in the entry titled Incident Management workflow for Jira Service Management.

  3. Use the workflow editor to add or remove steps and transitions.

Only service projects created from the IT service management template are associated with an incident management workflow.

Read more about editing workflows.


Last modified on Dec 17, 2020
Cached at 3:34 PM on May 15, 2021 |

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