Your first stop for learning how to get started with Jira Service Management.
What does the integration offer?
Use 's Integration to forward alerts to . determines the right people to notify based on on-call schedules– notifies email, text messages (SMS), phone calls, iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed.
How does the integration work?
When an alert is created in , an alert is created in .
Set up the integration
is an API-based integration. Setting it up involves the following steps:
Add an integration in
Configure the integration in
Add an Alert Logic integration
To add an integration in , complete the following steps:
Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the webhook URL.
You will use this webhook URL while configuring the integration in later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.
Configure the integration in Alert Logic
To configure the integration of with , complete the following steps:
In , go to Management > Notifications > Webhooks.
Select +Add New.
Enter a name and title for the webhook.
Paste the integration API URL copied previously into URL.
Navigate to Management > Notifications > Policies.
Either edit or create a new policy.
Paste the webhook URL previously copied from into Alert Recipients.
Sample payload sent from Alert Logic
Create Alert payload (in JSON format)
parses the payload as follows: