Choose a request type for email requests

Associating email requests with a suitable request type ensures that the emails are successfully filtered into your service project queues.

To receive requests by email, you need to have at least one request type in your project with visible Summary and Description fields only (all other fields are not required). Your project comes with a request type assigned to email requests, however, you can choose to use a different request type.

To choose a request type:

1. From your service project, select Project settings > Email requests.

2. From the More () menu, select Configure email request types

3. Use the dropdown to select a Request type.

4. Select Save to confirm your request type.

Learn how to create a new request type.