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Choose a request type for email requests

Associating email requests with a suitable request type ensures that the emails are successfully filtered into your service project queues. Learn how to Create a request type.

To use the email channel, you need to have at least one request type in your project with visible Summary and Description fields only (all other fields are not required).

Visible fields on email request type

To choose a request type:

  1. From your service project, select Project settings ()> Email requests.

  2. From the menu, select Configure email request types

  3. Use the dropdown to select a Request type.

  4. Click Save to confirm your request type.


Are you on the right help page?

If the image in the lower-left of your service project sidebar states you're in a next-gen project, check out these next-gen project articles instead.

Learn more about the difference between classic and next-gen projects.

Last modified on Feb 17, 2021
Cached at 11:15 PM on Feb 26, 2021 |

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