Choose a request type for email requests

Associating email requests with a suitable request type ensures that the emails are successfully filtered into your service project queues. Learn how to create a request type.

To use the email channel, you need to have at least one request type in your project with visible Summary and Description fields only (all other fields are not required).

To choose a request type:

1. From your service project, select Project settings > Email requests.

2. From the More () menu, select Configure email request types

3. Use the dropdown to select a Request type.

4. Select Save to confirm your request type.