Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Jira Automation docs have moved
All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.
Choose a request type for email requests
Associating email requests with a suitable request type ensures that the emails are successfully filtered into your service project queues. Learn how to create a request type.
To use the email channel, you need to have at least one request type in your project with visible Summary and Description fields only (all other fields are not required).
To choose a request type:
From your service project, select Project settings > Email requests.
From the More () menu, select Configure email request types
Use the dropdown to select a Request type.
Select Save to confirm your request type.
This page is for company-managed projects
If the lower-left of your service project sidebar says you're in a team-managed project, check out these team-managed project articles instead.
Learn more about the difference between company-managed and team-managed projects.
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