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Integrate with Kore

This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.

Kore Logo

What does the integration offer?

Use Jira Service Management's Kore integration to forward Jira Service Management alert activity to Kore. Users find out about alerts getting created, acknowledged, assigned, and closed without leaving Kore.

How does the integration work?

When an alert is created, closed, acknowledged or assigned in Jira Service Management, Kore regarding information is seen in Kore.

Set up the integration

Kore is an outgoing integration. Setting it up involves the following steps:

  • Add a Kore integration in Jira Service Management

  • Configure the integration in Kore

Configure the integration in Kore

To configure the integration of Kore with Jira Service Management, complete the following steps:

  1. Select GET BOTS.

  2. Search for and select Jira Service Management.

  3. Select Add Bot > Open.

  4. Select the Information icon and then Available Tasks > IT Alerts.

  5. Select Activate.

  6. Select Create Integration.

  7. Copy the webhook URL generated.
    You will use this URL while configuring the integration in Jira Service Management later.

Add a Kore integration

Bidirectional integrations aren’t supported in Free and Standard plans. All the other integrations are supported at a team level in Free and Standard; however, for their outgoing part to work, you need to upgrade to a higher plan. To add any integration at a site level through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be either on Premium or Enterprise.

Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.

To add a Kore integration in Jira Service Management, complete the following steps:

  1. Go to your team’s operations page.

  2. On the left navigation panel, select Integrations and then Add integration.

  3. Run a search and select “Kore”.

  4. On the next screen, enter a name for the integration.

  5. Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.

  6. Select Continue.
    The integration is saved at this point.

  7. Go to Edit settings on the integration configuration page.

  8. Select Authenticate with a Kore account.

  9. Paste the URL copied from Kore into Kore URL.

  10. Select Turn on integration.
    The rules you create for the integration will work only if you turn on the integration.





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