Your first stop for learning how to get started with Jira Service Management.
What does the integration offer?
Use 's integration to forward alert activity to . Users find out about alerts getting created, acknowledged, assigned, and closed without leaving .
How does the integration work?
When an alert is created, closed, acknowledged or assigned in , regarding information is seen in .
Set up the integration
is an outgoing integration. Setting it up involves the following steps:
Add a integration in
Configure the integration in
Configure the integration in Kore
To configure the integration of with , complete the following steps:
Select GET BOTS.
Search for and select .
Select Add Bot > Open.
Select the Information icon and then Available Tasks > IT Alerts.
Select Create Integration.
Copy the webhook URL generated.
You will use this URL while configuring the integration in later.
Add a Kore integration
To add a integration in , complete the following steps:
Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
The integration is saved at this point.
Go to Edit settings on the integration configuration page.
Select Authenticate with a Kore account.
Paste the URL copied from into Kore URL.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.