Get started with Jira Service Management for agents Learn how to succeed in your role as a service project agent.
Get started with Jira Service Management for adminsYour first stop for learning how to get started with Jira Service Management.
Get started with Jira Service Management for agents Learn how to succeed in your role as a service project agent.
Get started with Jira Service Management for adminsYour first stop for learning how to get started with Jira Service Management.
Configure a classic service project as an administratorSet up your service project in a way that empowers your agents and your customers get help for their requests.
Manage and administer next-gen service projectsWith next-gen service projects, your teams can manage their own work and process, without having to reach out to a Jira admin.
Discover IT service management (ITSM)Learn about ITSM and the strategic approach to designing, delivering, managing, and improving the way businesses use IT.
Automate your Jira Cloud processes and workflowsCreate powerful rules to start automating your manual, repetitive processes.
Help customers as a service project agentUnderstand how to effectively serve your customers as a service project agent.
Best practices for teams using Jira Service ManagementFollow proven patterns for setting up Jira Service Management for IT and software development teams.
Learn the Jira fundamentals powering Jira Service ManagementJira products share a set of core capabilities that you'll want to understand to get the most out of Jira Service Management.
Moving to Jira Service Management CloudResources to help you plan and set up a successful move to cloud.
Write JQL queries for SLAsA simple query in JQL consists of a field, followed by an operator, followed by one or more values or functions. View topic
How is JQL used to create SLA goals?With JQL, you can clearly define what kind of issues should make up an SLA goal.View topic