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What are customer permission settings for email requests?

Some organizations may require more private customer email settings than others. Before you share your email address with your customers, check your customer permissions.

  • If anyone can email your service project, then your email address is ready to be shared. People who email your service project automatically become customers.

  • If customers have to be manually added to your service project, make sure your team creates new accounts for them or their requests won't be processed.

Agents and project admins can add new customers to a project at any time by including their email address in the “To” or “Cc” field when replying to a request’s email notification. Learn more about users and roles in Jira Service Management.

Depending on your portal-only customer access settings and project customer permissions, customers may be able to add people to the project as new customers by including their email address in the “To” or “Cc” field when replying to a request’s email notification. Learn more about how customer access settings impact project customer permissions.

 

Last modified on Oct 6, 2021
Cached at 4:23 PM on Oct 20, 2021 |

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