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What are service project customers and organizations?

Customers are people who request help from your service project. Jira Service Management converts the requests that customers make into issues for your agents to work on.

Organizations are groups of customers that are shared across service projects. Learn more about grouping customers into organizations.

Project administrators and agents can add and remove customers from your service project.

Agents can remove customers from an organization so they lose access to service projects that use the organization. Learn more about removing customers from an organization.


Last modified on May 17, 2021
Cached at 2:52 AM on Oct 27, 2021 |

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