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Integrate with Auvik

The feature described in this article is currently rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.

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Auvik integrates with Jira Service Management for alert notifications.

What does the integration offer?

Use the Auvik integration to forward Auvik alerts to Jira Service Management. Jira Service Management determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

How does the integration work?

The integration syncs Auvik notifications with Jira Service Management for further route processing to make sure the right person on your team is receiving the alerts.

Set up the integration

Auvik is a bidirectional integration. Setting it up involves the following steps:

  • Add an Auvik integration in Jira Service Management

  • Configure the integration in Auvik

Add an Auvik integration

If you're using the Free or Standard plan in Jira Service Management, you can only add this integration from your team’s operations page. To access the feature through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be on Premium or Enterprise plan.

Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.

To add an Auvik integration in Jira Service Management, complete the following steps:

  1. Go to your team’s operations page.

  2. On the left navigation panel, select Integrations and then Add integration.

  3. Run a search and select “Auvik”.

  4. On the next screen, enter a name for the integration.

  5. Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.

  6. Select Continue.
    The integration is saved at this point.

  7. Expand the Steps to configure the integration section and copy the API URL.
    You will use this URL while configuring the integration in Auvik later.

  8. Select Turn on integration.
    The rules you create for the integration will work only if you turn on the integration.

Configure the integration in Auvik

To configure the integration in Auvik, complete the following steps:

  1. Select Integrations on the side navigation bar.

  2. Hover over Add Integration and select Opsgenie.

  3. Enter the following details:

    • Integration name

    • Opsgenie webhook URL previously copied from Jira Service Management

  4. Optionally, select Test Connection to verify that the integration is working fine.

  5. Select Save.

 

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