Get started with Jira Service Management for agents
Learn how to succeed in your role as a service project agent.
To require approval for a request, add an approval to the workflow that the request follows.
To add an approval:
Add a user picker field to the project to choose who can approve the request.
Add an approval to a workflow to choose when in the workflow that the request will need approval.
For example, in the following workflow, the request goes to approvers right after it's created.
Are you on the right help page?
If the image in the lower-left of your service project sidebar states you're in a next-gen project, check out these next-gen project articles instead.
Learn more about the difference between classic and next-gen projects.
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