Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
The features described in this article are available for service projects using the IT service management template. Learn more about the IT service management template.
Deployment events sent from Jenkins can trigger Jira automation rules, allowing you to automate a wide range of commonly used manual change management steps.
For example, you could automatically:
create, update, or transition change requests
perform risk and impact assessments
trigger approvals and dynamically set approvers based on risk, impact, or affected service
notify stakeholders or end users of changes in real-time, via email, Slack, or Webhook
update a change request when implementation is complete, including whether or not it was successful
Learn more about deployment triggers in Jira Automation.
The Jira Cloud plugin for Jenkins can also help you automate your change management processes using deployment tracking and deployment gating, which can be used separately or in combination within a single Jenkins pipeline.
To begin automating your change management processes with Jenkins, link Jira Service Management with Jenkins.
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