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What are operations?

This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.

In Jira Service Management, your team’s operations provide a dedicated space for Atlassian teams to effectively manage their day-to-day activities related to the operation of infrastructure components and applications. It serves as a centralized hub where teams can execute and coordinate their operational tasks, ensuring the smooth functioning of their IT environment.

Operational units within IT organizations have distinct responsibilities for managing and optimizing various aspects of their business operations. Jira Service Management acknowledges this need by offering a platform that allows teams to structure their operations based on their chosen organizational structure, whether it be technical specialization, activity, services, geography, or a combination of these.

With operations, teams gain the ability to proactively identify potential problems within their environment. They can closely monitor infrastructure components and applications, detecting any anomalies or deviations from normal behavior. This approach enables teams to address issues before they escalate into full-blown incidents, minimizing downtime and maintaining the stability and efficiency of their IT systems.

Within the Operations, teams can track and manage their day-to-day activities, such as:

  • Creating and managing on-call schedules,

  • Integrating their third-party applications,

  • Managing alerts,

  • Creating automations between Jira issues and incidents

  • Syncing alerts and Jira issues

  • Creating alert and notification policies

Operations also offers reporting and analytics capabilities, empowering teams to analyze operational data and gain insights for continuous improvement.

By utilizing the Operations in Jira Service Management, Atlassian teams can effectively detect and address potential problems proactively and maintain the stability and reliability of their IT environment. This contributes to the overall efficiency and effectiveness of the organization, ensuring that operational units can fulfill their responsibilities and meet internal requirements successfully.

Read more about unlocking your team’s operations.

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