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Disable notifications for internal users in next-gen

If you have an internal service project where all your customers have Jira licenses, you might want to disable service project notifications while keeping Jira notifications.

You must be a Jira admin to change Jira notifications.

To disable service project notifications and enable Jira notifications:

  1. Go to Settings () > Products > Jira Service Management > Configuration.

  2. In the page, under Notifications, select Yes, send customers both Jira Service Management and Jira notifications.

  3. Go to your service project.

  4. From your service project, go to Service project settings () > Notifications > Customer notifications.

  5. For each rule, toggle off Enable.

  6. Go to Internal notifications and customize the notifications for your agents and admins. Learn how to customize internal notifications.

Are you on the right help page?

If you don’t have an image in the lower-left of your service project sidebar which states you're in a next-gen project, check out these classic project articles instead.

Learn more about the difference between classic and next-gen projects.

Last modified on Nov 12, 2020
Cached at 4:08 AM on Mar 1, 2021 |

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