Install Jira Edge Connector

This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.

Supported OS versions

Jira Edge Connector (JEC) has been tested in the following environments:

Ubuntu 16.04 and later (Debian 9 and later)
RHEL 6 and later (For RHEL 6.x.x and Fedora server, we have a different package with the naming convention of jsm-jec-x.x.x.rhel6.x86_64.rpm)
Windows Server 2012 and later

Download JEC

Download the JEC packages from the integration scripts repository.

Go to the jsm-integration-scripts repository.
Review the readme.
Download the latest version of JEC packages.

Install JEC

For RedHat-based distributions

Run the following command to install JEC:

Shell

rpm -i <your_package_name>.rpm

For Debian-based distributions

Run the following command to install JEC:

Shell

dpkg -i <your_package_name>.deb

For Windows

Extract the zip into a folder.
Rename jecService.json.example to jecService<32|64>.json.
In the in jecService<32|64>.json file, update JECPath to <directorypath>\\JiraEdgeConnector<32|64>.exe.
Run the following command to install JEC:
(Make sure that JEC Service exists in Task Manager > Services.)

jecService<32|64>.exe install

Install multiple JEC instances

To install multiple JEC instances, update the Name and DisplayName fields in <32|64>.json and then run the commands.

Uninstall JEC

Run the following command to uninstall JEC:

jecService<32|64>.exe uninstall

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Jira Service Management Support