What are the member roles in operations?

You can manage the member roles in Operations at two levels:

1. Global level

   • Operations global admin

   • User

   • Custom (only available in Premium and Enterprise)

2. Team level

   • Team admin

   • User

   • Custom (only available in Premium and Enterprise)

The following section describes each role.

Operations global admin

An Operations global admin is a user who configures all the operations-related settings at the global level. This role provides all administrative privileges specifically for Operations capabilities for all teams on your site, setting it apart from the Product admin role for the Jira administration.

Only a Product admin and an Operations global admin can assign this role to other users. Read more about the Operations global admin role.

Team admin

A user who has the role of a team admin can manage any settings, configuration (schedule configuration, integration setup, etc.), and other users in the team. Anyone on the team can be a team admin—the role assignment can happen either when you’re setting up operations/alerting for your team (for example, you can make someone with access to Jira Service Management a team admin at this step itself) or afterward.

If you are a:

• Product admin for Jira administration and added to a team, you automatically become a team admin.

• Product admin for Jira administration but not a member of a team, you can still configure a team's operations. However, you don’t have permission to manage the members of that team.

User

A user’s role is present at both the global and team levels. A default user can only access the configurations that they're part of, and they can only access the alerts for which they have permission. In other words, a default user can manage the settings that will only affect themselves.

Custom roles

Custom roles are a way to customize the capabilities of the users in a team that handles operations by granting or revoking the permissions of your choice. Custom user roles are only available in the Premium and Enterprise plans of Jira Service Management. Read more about custom roles.

Roles and permissions matrix

The following table lists the associated permissions for each role: