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Get customer context on issues

The features described in this article are only available on Premium and Enterprise plans. To use these features, turn on Customer service management on the Features page in Project settings.

You can get details about your customers and any organizations associated with an issue to get extra context about your customers while working on support requests.

These details will appear on issues along with the other details relating to the issue. The details shown are based on the customer detail fields you've created and the details of your customers that you've added. The customer shown is based on the Reporter field input and the organizations shown are based on the Organizations field input on the issue.

You must be a Jira admin to set up customer context on issues. To do this:

  1. Create customer detail fields.

  2. Create organization detail fields.

  3. Add the Customer panel to the Issue view in your request types. Read how to customize the fields of a request type.


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