Your first stop for learning how to get started with Jira Service Management.
What does the integration offer?
creates an alert in the event of a outage and closes it when the outage is cleared. Use 's integration to extend monitoring with a robust alert management platform; benefit from on-call schedules, escalations, rich notifications, and more.
How does the integration work?
When an alert is created in , an alert is also created in automatically through the integration.
When the alert is closed in , the related alert is also closed in .
Set up the integration
is an API-based integration. Setting it up involves the following steps:
Add a integration in
Configure the integration in
Add a Panopta integration
To add a integration in , complete the following steps:
Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the integration URL generated for your account that contains both the API key and API URL.
You will use this key while configuring the integration in later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.
Configure the integration in Panopta
To configure the integration of with , complete the following steps:
In Panopta, go to Configuration > Users & Contacts and add a contact.
Select Add and then Opsgenie Service Management from the menu.
Paste the API URL copied previously from into API URL.
Paste the API key copied previously from into API Key.
Select Create Opsgenie Notification.
Go to Configuration > Notification Schedules.
Create a schedule or modify an existing one.
Select Create New Event and add the notification method you defined earlier.
Under Servers and Server Groups, select the objects you'd like to generate notifications for.
Sample payload sent from Panopta