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Start moving from Opsgenie to Jira Service Management

You can move your work from Opsgenie to Jira Service Management only if your Opsgenie is merged with your Jira Service Management subscription

This means that if you have a standalone Opsgenie license, then moving isn’t applicable or relevant to you. Read more about merging Opsgenie with Jira Service Management

Moving Opsgenie to Jira Service Management is a permanent action

After the move, you’ll still have access to Opsgenie for a temporary period until you either decide to turn it off manually or it is automatically turned off permanently.

Why move your operations

With Opsgenie and Jira Service Management in your subscription, you’re able to use both products in a single subscription. But this isn’t the best way for your team to use Atlassian’s operations offering (alerting and incident management), because the on-call responder still needs to continually switch between two applications, constantly, to get their routine work done. Not only that, but this also makes all the work your team does in Jira seem so disconnected from Opsgenie.

We are offering a better way. We want your team to have seamless and efficient experiences while being on-call, responding to alerts, and collaborating on incidents, so we’re making all Opsgenie features available natively in Jira Service Management—making it possible to access your operations work in the same place the rest of your work is.

This will help your team:

⏱️ Reduce context switching. Your operations team members can collaborate and handle every alert and incident in one tool.

♾️ Accelerate Dev + Ops: increase visibility to Dev and get your teams working together to resolve issues faster from Jira Service Management.

Watch a 3-minute video tour to see it in action.

All you need to do is move your operations from Opsgenie to Jira Service Management — which is made simple by this guide.

Get started with your move

Jira admins will receive email and in-app notifications that the new streamlined incident UI is now available for Jira Service Management. Additionally, you can navigate to Settings > Products > Moving from Opsgenie to get started.

This move is not available for all Jira Service Management customers yet

In your Jira Service Management go to Settings > Products > Move from Opsgenie to see if moving from Opsgenie to Jira Service Management is available for your site yet. If you have global escalations and global schedules in your Opsgenie account, you may not be eligible for this move yet. In the meantime, learn more about streamlined incident management.

In the Let’s start moving section, you’ll find key info about when your move is scheduled to start automatically, when your access to Opsgenie will change to view-only, and when Opsgenie will turn off permanently.

Select the Get started button when you’re ready, this doesn’t start the move, but only shows you more information about the benefits and functionality you’re going to unlock by moving your work. Read the information and select Next

The next step shows you any configurations you’ll need to set up in Jira Service Management manually, since it needs an admin’s involvement. This gives you a heads-up before you start moving.

What happens to users and roles

All your Opsgenie users and roles will get synced with Jira Service Management. After users and roles are synced, you’ll need to assign a product role to Opsgenie users who don’t have the same role in Jira Service Management.

There might be two categories: Opsgenie admins and users.

  • There could be Opsgenie admins who don’t get the product admin role, so the list of admins will be shown to you after the move for you to assign them the product admin role in Jira Service Management.

  • There could be Opsgenie users who had a custom role in Opsgenie that isn’t supported by Jira Service Management, so they’ll have the User role unless you assign them a different role later.

What happens to chat tools

Unlike other alerting integrations, chat integrations in Opsgenie must be copied manually since they need authentication. Jira will help you by giving you a shifting guide to easily connect your chat tools and copy your integrations from Opsgenie.

What happens to actions and incident rules

Your Opsgenie actions and incident rules won’t be automatically moved to Jira Service Management and will stay as is in Opsgenie. You can easily recreate them using Jira Automation’s vast library of rule templates and components. The guide will help you recreate these settings.

What happens to heartbeats

Your heartbeats from Opsgenie will be moved to Jira Service Management, but their servers will now be switched from Opsgenie (opsgenie.net) to the new Atlassian servers (atlassian.net). Your heartbeats will continue to function as usual. However, if there are scripts you’re using the heartbeat names with the opsgenie.net servers, we recommend updating your scripts. 

If you have heartbeats in Opsgenie that have no assigned teams, they’re not going to be moved to Jira Service Management since they’re an outdated version of heartbeats and are not supported in Jira Service Management. 

The next step shows you any Opsgenie feature that’s not going to be available in Jira Service Management, such as unavailable integrations, the Teams API in Opsgenie (which is now replaced with a new API), and some global features in Opsgenie, etc. 

When you’re ready, select Next to continue.

In the next step, you’ll get a summary of the most important information you need to know before you move. The date when Opsgenie will be turned off is indicated in your product UI. This date may change depending on your subscription, so it’s best to refer to your product UI.

When you start the move, your Opsgenie data and settings don’t get erased, they stay as is, but also get copied over to Jira Service Management.

What happens after starting your shift from Opsgenie

Before you start the move, you’ll be shown a summary of what happens after the move.

  • Your Opsgenie data and settings will be synced with Jira Service Management, without any changes.

  • As some data and settings will need to be moved manually, you’ll get a guide to follow and complete your move from Opsgenie to Jira Service Management. Our guide will help you all the way to get it done.

  • Your Opsgenie account will still be active, and none of your data and settings will be affected. After a few weeks, Opsgenie will be turned off permanently and this can’t be undone. To know the exact date on which Opsgenie will get turned off, go to Settings > Products > Moving from Opsgenie.

  • Opsgenie APIs will continue to work even while you move to Jira Service Management. However, once you complete your move, we recommend that you start using the Jira Service Management Ops REST API.

Select Let’s start moving to get started. Once that’s done, you can read how to set up operations and complete your shift to Jira Service Management.


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