Set up service project users to work on requests

Find out about the different types of permissions and access rights that can be set up in Jira products.

Learn who the service project users are.

See the roles of your team members.

Add an agent to your service project so they can start working on requests.

If an agent is no longer needed, remove them from the project.

Remove the license of an agent that is no longer needed.

See the licenses of your team members.

Use project roles to easily associate people and groups with a project or to restrict how much access certain users or groups have.