Get started with Jira Service Management for agents
Learn how to succeed in your role as a service project agent.
Overview of Jira Cloud permissions
Find out about the different types of permissions and access rights that can be set up in Jira products.
What users and roles are there in Jira Service Management?
Learn who the service project users are.
View team member roles
See the roles of your team members.
Add an agent to your service project
Add an agent to your service project so they can start working on requests.
Remove an agent from a service project
If an agent is no longer needed, remove them from the project.
Unlicense agents
Remove the license of an agent that is no longer needed.
View team member licenses
See the licenses of your team members.
Manage service project role memberships
Use project roles to easily associate people and groups with a project or to restrict how much access certain users or groups have.
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