Set up service space users to work on requests

Remove the license of an agent that is no longer needed.

Add an agent to your service space so they can start working on requests.

Add anyone from Google, Slack, or Microsoft (or all three).

If you use custom permission schemes, these permissions are mandatory for the space roles in the typical service space context.

Use project roles to easily associate people and groups with a project or to restrict how much access certain users or groups have.

If an agent is no longer needed, you can remove them from the project.