Delete account for a customer

You must be an organization administrator to permanently delete a customer’s account from all service projects on your Jira site. Learn more about managing accounts for portal-only customers

Viewing the right content? From your organization at admin.atlassian.com, if the Users list and Groups list are under the Directory tab, view the improved user access settings content.

To delete a customer’s account in Jira Service Management:

1. Go to Settings () > User management.

2. From the sidebar, select Jira Service Management.

3. From the Portal customers page, find the customer name you wish to delete > more ().

4. Select Delete account.

The requested customer’s account is permanently deleted from the site.

Improved user access settings experience

The following covers how to delete a customer’s account under the improved user access settings experience in Jira Service Management:

1. Go to Settings () > User management.

2. Select Products from the top navigation bar.

3. Select the Site name from the Sites and Products on the left hand side.

4. From the sidebar under Jira Service Management, select Portal customers.

5. Find the customer name you wish to delete > more ().

6. Select Delete account.

The requested customer’s account is permanently deleted from the site.