Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Delete account for a customer
You must be an organization admin or site admin to permanently delete a customer’s account from all service projects on your Jira site. Learn more about managing accounts for portal-only customers
Which user management experience do you have?
To check, go to your organization at admin.atlassian.com and select Directory. If the Users and Groups lists are found here, then you are using the centralized user management. Learn more about the centralized user management
We’ll note these changes in the support documentation below.
Original | Centralized |
As a site administrator or organization admin, Users is found under Product site.  | As an organization admin, Users is found under Directory tab.  |
Organization admins or site admins can delete a customer’s portal-only account for Jira Service Management.
This procedure is different depending on your user management experience.
Delete a customer’s portal-only account for original user management:
Go to Settings () > User management.
From the sidebar, select Jira Service Management.
From the Portal customers page, find the customer name you wish to delete > more ().
Select Delete account.
Delete a customer’s portal-only account for centralized user management:
Go to Settings () > User management.
Select Products from the top navigation bar.
Select the Site name from the Sites and Products on the left hand side.
From the sidebar under Jira Service Management, select Portal customers.
Find the customer name you wish to delete > more ().
Select Delete account.
Delete account consequences
The requested customer’s account is permanently deleted from the site.
The customer’s portal-only account will be completely wiped out hence losing access to the site’s portals.
The customer won't be searchable and selectable in user-picker fields.
The customer’s name will show up as Former user (Deactivated) in user-picker fields that were previously filled with their name:
The account isn't searchable in any filter.
No reference is kept on the account's email address. If the same customer is re-invited to the instance in the future it will be a brand new account without any correlation with the previously existing account.
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