How do customers send requests by email?

Customers can send email requests directly to your service project.

Here’s how sending requests by email works:

1. A customer emails a request to your service project email address. The request becomes an issue in your service project and is added to a queue.

2. An agent comments on the issue.

3. The customer receives an email notification that contains your agent's comment.

4. The customer replies to the email notification and the reply displays as a comment on the issue in the service project.