Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Manage organization detail fields
The features described in this article are only available on Premium and Enterprise plans. To use these features, turn on Customer service management on the Features page in Project settings.
Organization detail fields contain information about your organizations that give you and your agents important context and help to improve decision making when editing queues, configuring SLAs, and dashboards.
Admins can add and edit detail fields. Any fields that are added or edited will be changed for all organizations in Jira Service Management, not just the current project.
Add and edit organiziation detail fields
Administrators can add and edit detail fields that are displayed on the Organization pages. Any fields that are added or edited will be changed for all organizations in Jira Service Management not just the current project.
To add or edit detail fields:
From your service project, go to Organizations.
Select the name of any organization.
Select Organization details (•••), then select Edit details.
Select Create field to create a new detail field or select More (•••) next to the field you want to edit, then Edit field.
Select the type of field that is displayed (for example, Text).
Edit the label that will appear next to the detail (for example, “Address” or “Phone”).
Delete organiziation detail fields
Administrators can delete detail fields that are displayed on the Organizations pages. Any fields that are deleted will be removed for all organizations in Jira Service Management not just the current project.
To delete detail fields:
From your service project, go to Organizations.
Select the name of any organization.
Select Organization details (•••), then select Edit details.
Select More (•••) next to the field you want to delete, then Delete field.
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