Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Jira Automation docs have moved
All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.
Resolve an ITSM request
The status of a request marks its progress through the service management workflow. Each request category has its own workflow, and different status options to help you track the progress of your customer’s requests.
When you finish helping a customer, you can close their request and mark it as complete.
To close a request:
From your service project, go to Queues.
Select the request you want to resolve.
Select the Status and mark it as Completed or Resolved.
Service requests:
Incidents:
Problems:
Changes:
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