Jira Service Management Cloud documentation

Get started guides and other documentation about using Jira Service Management Cloud

Set up your service project in a way that empowers your agents and your customers get help for their requests.

With team-managed service projects, your teams can manage their own work and process, without having to reach out to a Jira admin.

Learn about ITSM and the strategic approach to designing, delivering, managing, and improving the way businesses use IT.

Understand how to effectively serve your customers as a service project agent.

Follow proven patterns for setting up Jira Service Management for IT and software development teams.

Jira products share a set of core capabilities that you'll want to understand to get the most out of Jira Service Management.

Learn how to use Atlassian Intelligence features in Jira Service Management to streamline your work.

Learn how to use Jira Service Management's virtual agent to automate your customer support and save your agents hours every day.

Learn how to connect, track and manage the items that matter to your team with Assets for Jira Service Management.

Resources to help you plan and set up a successful move to cloud.

Search for issues, navigate to your work, use advanced search, and work with your search results.

Learn how to use forms to gather more information from your customers and team.