Your first stop for learning how to get started with Jira Service Management.
What does the integration offer?
has a webhook integration with . Use the integration to send alerts to 's API with detailed information. acts as a dispatcher for alerts, determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.
How does the integration work?
When an alert is created in , an alert is also created in automatically through the integration.
When the status of the alert is up again, the related alert is automatically closed in .
Set up the integration
is an API-based integration. Setting it up involves the following steps:
Add a integration in
Configure the integration in
Add a Site24x7 integration
To add a integration in , complete the following steps:
Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the integration URL.
You will use this while configuring the integration in later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.
Configure the integration in Site24x7
To configure the integration in , complete the following steps:
In Site24x7, go to the Admin page and select Third Party Integration.
Select Webhooks to set up a webhook-based integration.
Paste the integration URL copied previously into Hook URL.
Select "POST" for HTTP Method.
Leave Send Incident Parameters selected.
Leave Post as JSON selected.
Select a desired option for Integration level.
Sample payload sent from Site24x7 to Jira Service Management
parses the payload as follows: