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This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.

The integrations framework allows Jira Service Management’s alerting capability to work in conjunction with the most popular IT, operations management, and monitoring tools. Through email and API, Jira Service Management can communicate with these tools and process its alerts according to the data they send. With integrations, you can extend your everyday monitoring services with a powerful alert and notification system. Jira Service Management integrates with the services GitHub, New Relic, ServerGuard24, and more.

Integration types

API-based integrations

You can forward events from many monitoring tools to Jira Service Management for alerting purposes. Jira Service Management can catch and process notification webhooks and create well-informed alerts based on the notification data. With this ability, you can let Jira Service Management process any HTTP request as well as using many API-based integrations configured specifically for monitoring tools. For example, if you're a Raygun customer, you can use the Raygun Integration to let Jira Service Management automatically create and close alerts according to events in Raygun.

Bidirectional integrations

Bidirectional integrations allow data to be sent and processed both ways between Jira Service Management and the other applications. A good example is our ServiceNow integration - ServiceNow sends incident events to Jira Service Management with detailed information and Jira Service Management forwards alerts as incidents to ServiceNow.

Outgoing integrations

The Jira Service Management integrations framework has a callback capability that can notify chat applications about Jira Service Management events. A good outgoing integration example is our Webhook capabilities which push information via a URL endpoint.

Email-based integrations

You can use Jira Service Management email integrations to process your incoming emails for alert management. This integration accepts any kind of email and is fully customizable allowing you to control a robust alerting mechanism tailored to your inbox. Jira Service Management also has specific email-based integrations for several monitoring tools, for example: Pingdom, Uptime Robot, Zenoss and so on. For example, if you're a Pingdom customer, you can add Jira Service Management's Pingdom integration and readily turn Pingdom events into Jira Service Management alerts.

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