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Change access settings for your portal-only customers

Portal-only customer access (formerly known as global customer permissions) allows site admins to control:

  • how accounts will be created for portal-only customers to send requests and access portals on the site

  • whether or not portal-only customers need to be logged in to access the portals on the site

A portal-only customer is typically someone that you:

  • view strictly as a external client, for example, people outside your company

  • don't foresee collaborating within Jira Service Management or other Atlassian products

Portal-only customers can send requests and access portals for free. Learn more about managing Jira Service Management customer account.

Change access settings for portal-only customers

If you're a site admin, you can view or change the access settings for portal-only customers on your site. The changes made on this page will impact the project-level customer permissions.

  1. From the top right, select Settings () > Products.

  2. Under Jira Service Management, select Portal-only customer access.

  3. Choose your desired settings and select Save.

For more details on what each of the settings means for your individual service project on the site, find out how customer access settings impact project customer permissions.

Last modified on Oct 7, 2021
Cached at 8:03 PM on Oct 27, 2021 |

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