Your first stop for learning how to get started with Jira Service Management.
Meet goals with SLAs
Use service level agreements (SLAs) to guide and track how much time is spent on requests. Learn how to use SLAs.
Provide helpful articles in your knowledge base
Create and store helpful articles for your team and customers so that they can serve themselves. Learn how to use your knowledge base.
Gather customers together into organizations
Save time by creating 'organizations’ to easily add groups of customers to different projects. Learn how to create and use organizations.
Collect customer satisfaction on team performance
Find out how your team is doing with surveys and customer satisfaction reports. Learn how to collect customer satisfaction.
Provide help in multiple languages
Match your customer’s language preferences by adding more languages to your service project. Learn how to add language support.