• Products
  • Get started
  • Documentation
  • Resources

Allow internal accounts to request a service project

The features described on this page may not yet be available on your Jira Service Management site. To find out when these features will be live on your site, keep an eye on our release notes or the Atlassian Community.

Make it easier for teams in your company to start using Jira Service Management by allowing internal accounts to request a service project. Teams that are seeking a request management solution may not know who they can talk to about getting or trialling their own service desk. This feature makes it easier for teams to connect with their Jira admins, and for companies to benefit from having teams across their business use the same tool.

When people that work at your company log into their Jira Service Management user accounts and then browse the Help Centre or raise a request from a portal, they’ll see a suggestion that creating their own portal may help them to manage their team’s support requests with ease. The internal team member can let us know they’d rather not see the suggestion again by dismissing it rather than selecting Get started.

Suggestion to internal team members to create their own portal for managing requests

If the site they are on has team-managed projects enabled and they have the required permissions, when they select Get started they'll be taken to the project template library so they can select a template and create their own team-managed project.

If team-managed projects are not enabled or they don’t have the required permissions, they will be able to send a message to their Jira admin(s) requesting a new service project. To complete their request, they’ll be asked to provide details about the type of team that will use the project, and the types of requests the team most frequently works on.

Details that the internal team member will be asked to provide when requesting a new service project

After the request for a new service project is sent, admins will receive an in-product notification alerting them to the request. The information the requestor provides will assist the admin to decide which project type and template is best for the team. They’ll then have the option to create a new project for the requestor, or turn off new service project requests.

Turning off new service project requests

This feature is on by default and can dismissed and turned off by Jira admins from the Jira Service Management configuration settings screen.

  • From the suggestion in the portal or Help Centre, select Actions () then Manage preferences, or

Admins will see the Actions button where they can dismiss the suggestion or manage preferences for this feature
  • Go to Settings () > Products > Jira Service Management > Configuration.

From the Settings menu, select Products, then Configuration to manage the preferences for this feature
  • Under the item New service project requests, use the toggle to turn the feature off or on.


Additional Help