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Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

Create a service

You must be on a service project created from the IT service management template to access Services.

Create and connect a new service using the affected services field, which allows for searching and linking services to Jira issues.

Before you begin, you'll need to set up deployment tracking.

To create and connect a service:

  1. From your service project, select Services.

  2. Select Create service in the top right corner.

  3. Choose the Name and Tier of your service.

  4. Choose the Change approvers for the service. This is the group of people who will be required to approve any changes that might affect this service. Learn how to create and edit groups.

  5. Select a Repository if you wish to connect your service to a CI/CD deployment tool.

  6. Add a Description of your service if desired.

  7. Select Create.

If you are using an alternative CI/CD tool to Bitbucket, Copy the service's ID and add this to your deployment pipeline’s configuration.

Additional Help