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Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

Create a customer service project

If you serve customers outside of your organization, you can use the customer service management template. This fills your service project with workflows, reports, and other tools that are suited to help customers.

You must be a Jira administrator to create service projects.

To create an external service project:

  1. Select Projects > Create project.

  2. Select Change template.

  3. Find and select the Customer service management template.

  4. Enter a Name for your project.

  5. Select Advanced, then enter a Key.

  6. Select Create.

Additional Help