Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.
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This article is relevant to Legacy automation in service projects created before August 30, 2021. If you don’t see Legacy automation in your service project, check out these Automation articles.
Next to an issue in the automation log, click Show details to see a summary of how a rule was applied.
Hover over the status symbols to learn more about why the rule was or wasn’t able to run:
the trigger or condition matched, or the action was triggered
the condition did not match
there was an error
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