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Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

Set mandatory fields to automatically prioritize incidents

When creating an automation rule to prioritize your incident requests in your service project, your automation rule relies on a request having the impact and urgency fields filled out. To ensure customers submit these fields, make them mandatory on your request type forms.

To add the impact and urgency fields to your request type:

  1. From your service project sidebar, select Project settings > Request types.

  2. For the required incident request type, select Edit fields.

  3. Select Add field.

  4. Tick the check box Urgency and click Apply.

  5. Select the field name in the Visible fields.

  6. Under the Required column, select Yes from the drop-down menu.

  7. Select Update.

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