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Connect a new Slack workspace to your service project

This article refers to features that are currently rolling out. To find out when these features will be live on your site, keep an eye on our release notes or the Atlassian Community.

Slack is a chat tool that you can connect to Jira Service Management so that your team can swarm on incidents. You can access Slack when dealing with an incident by selecting the ‘Create channel’ or ‘Open [#channel name]’ links in the communications section in the issue view of an incident

By connecting Slack workspaces to your service project you can create Slack channels for your incidents, add incident responders to your Slack channels, update incident priorities, take incident actions, and help your team step in faster during incidents.

Add a Slack workspace to your site as a site admin

  1. From the top right, select Settings () > Products.

  2. Under theJira Service Management heading, go to Incident management tools

  3. Under Slack, select Add new workspace

  4. Log into Slack, and select Authorize to allow Jira Service Management to access your slack workspace.

Connect a Slack workspace to your service project as a project admin

  1. From the navigation on the left, go to Project settings > Incident management.

  2. Under Communication preferences in the Chat channels section, select Connect new workspace.

  3. Select a workspace from the dropdown. You can only choose from workspaces that a site admin has added to your site.

  4. Select Connect.

Learn how to create a chat channel from the issue view of an incident.

Disconnect a Slack workspace from your service project as a project admin

  1. Go to Project settings > Incident management.

  2. Under Communication preferences in the Chat channels section, select the ‘x’ button to the left of the workspace you’d like to disconnect.

  3. Select Disconnect.

Remove a Slack workspace from your site as a site admin

  1. From the top right, select Settings () > Products.

  2. Under the Jira Service Management heading, go to Incident management tools.

  3. In the Slack section, find the workspace you’d live to remove and select Remove.

  4. Select Remove.

When you remove a Slack workspace, you don't delete it from the Slack app. You're only breaking its connection with Jira Service Management. You can add it again at any time.

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