Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Connect a new Slack workspace to your service project
Slack is a chat tool that you can connect to Jira Service Management so that your team can swarm on incidents. You can access Slack when dealing with an incident by selecting the ‘Create channel’ or ‘Open [#channel name]’ links in the communications section in the issue view of an incident
By selecting a Slack workspace for your service project you can create Slack channels for your incidents, add incident responders to your Slack channels, update incident priorities, take incident actions, and help your team step in faster during incidents.
Connect a Slack workspace to your site as a site admin
From the top right of your screen, select Settings > Products.
Under the Operations section, go to Chat and video tools.
Under Slack, select Connect new workspace
Log into Slack, and select Authorize to allow Jira Service Management to access your slack workspace.
Select a Slack workspace for your service project as a project admin
From the navigation on the left, go to Project settings > Incident management.
Under Communication preferences, select Connect new workspace.
Select a workspace from the dropdown. You can only choose from workspaces that a site admin has added to your site.
Select Connect.
Learn how to create a chat channel from the issue view of an incident.
Disconnect a Slack workspace from your service project as a project admin
Go to Project settings > Incident management.
Under Communication preferences, select the ‘x’ button to the left of the workspace you’d like to disconnect.
Select Disconnect.
Disconnect a Slack workspace from your site as a site admin
From the top right of your screen, select Settings > Products.
Under the Operations section, go to Chat and video tools.
Under Slack, find the workspace you’d like to remove and select Disconnect.
When you disconnect a Slack workspace, you don't delete the workspace from Slack. You're only breaking its connection with Jira Service Management. You can add it again at any time.
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