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Create automation rules for change management

Minimize redundancy and manual efforts by automating your change approvals and notifications to agents and end-users about any event related to a change. Learn more about change management automation rules.

To create or edit automate changes:

  1. From your service project sidebar, select Project settings > Automation.

  2. Choose Create rule or select an existing rule to edit.

Learn how to Create and edit automation rules.


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