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Create an automation rule to prioritize your incidents


To create an automation rule to prioritize your incident service project requests:

  1. From your service project sidebar, select Project settings () > Automation.

  2. Select Add rule.

  3. Select Custom rule.

  4. Click Continue.

  5. Enter a meaningful name and description for the rule.

  6. Set up when, if and then settings for your rule that correspond to your matrix. Learn more about automation rules.

  7. Click Save.


Last modified on Nov 9, 2020
Cached at 8:50 PM on Dec 4, 2020 |

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