Your first stop for learning how to get started with Jira Service Management.
What does the integration offer?
By using 's Integration: you can forward incidents to . can determine the right people to notify based on on-call schedules, using email, text messages (SMS), phone calls, iOS & Android push notifications, and escalating alerts until the alert is acknowledged or closed.
How does the integration work?
When an item is created, reopened, repeated or reactivated in , an alert is created in .
When the item is resolved in the , the alert is closed in .
When the alert is closed in , the item is resolved in the .
Set up the integration
is a bidirectional integration. Setting it up involves the following steps:
Add a integration in
Configure the integration in
Add a Rollbar integration
To add a integration in , complete the following steps:
Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
The integration is saved at this point.
Go to Edit settings on the integration configuration page.
Select Authenticate with a Rollbar account.
Paste the project access token copied from Rollbar into Rollbar Write Access Token.
Expand the Steps to configure the integration section on the integration configuration page and copy the API URL.
You will use this key while configuring the integration in later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.
Configure the integration in Rollbar
To configure the integration of with , complete the following steps:
In , go to the Project page.
Select Project Access Token.
Copy the token that allows access to all write calls, except POSTing items or deploys (write token). You will use this value in .
In the Rollbar dashboard, go to Settings > Notifications > Webhook.
Paste the API URL previously copied from into URL.
Select Enable Webhook Integration.
Sample payload sent from Rollbar Close