Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
When Jira admins or project admins add a form as part of the request form on a request type, it'll appear as one form for customers to fill out when they raise a request. Doing this allows you to include conditional sections, rich formatting, and custom layouts to request forms.
You can add a form to a request type two different ways.
Project settings > Request types
Select a request type
Select Add form at the bottom of the request form to search all available forms
Select Add
Select Save changes
Go to Project settings > Forms
Select a form
Select Settings
Turn on the toggle next toRequest form
From the drop-down underneath, select your desired request types to add the form
Select Save changes
Forms will appear as a preview in the request type’s request form, along with any other Jira fields you’ve already configured. If you've added a form to a request type without linking Jira fields, the form fields will appear underneath Jira fields in the portal and issue view. Learn more about where forms can be used.
Was this helpful?