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Add a form to the portal form for a request type

The features described on this page may not yet be available on your Jira Service Management site. To find out when these features will be live on your site, keep an eye on our release notes or the Atlassian Community.

When you use a form as part of the portal form for a request type, it'll appear for customers to fill out when they raise a request of in the portal. If you've added a form along with Jira fields, the form fields will appear underneath any configured Jira fields. Learn more about form locations.

You need to be a project admin to add a form to a request type’s portal form.

To add a form to a request type’s portal form:

  1. From the navigation on the left, select Project settings or Service project settings > Forms.

  2. Select the name of the form you want to add to a portal form.

  3. Select Settings.

  4. Turn on the toggle next to Portal form.

  5. From the drop-down underneath, select your desired request types.

    • For each request type you select, the form will appear in that request type’s portal form, along with any other Jira fields you’ve already configured.

  6. Select Save changes.

When configuring the portal form for a request type (in Project settings > Request types), you won't be able to see whether or not a form has been added to it. To check, preview your portal form, or go to Project settings > Forms, and use the filters to see which forms are being used in the portal form for the request type you’re working on.

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