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Add a customer to a service project

Both administrators and agents can add customers to a service project.

To add a customer:

  1. From your service project, go to Customers.

  2. Select Add customers.

  3. Enter the customer’s username or email. Separate customers by commas to add more than one at a time.

  4. Select Add.

There is no limit on the number of customers you can add to your project. Learn more about managing customer accounts.

You can set up Jira Service Management to allow customers to add themselves. Or, you can open your service project to Jira users. Learn more about how to set up your global and project permissions to allow this.


This page is for company-managed projects

If the lower-left of your service project sidebar says you're in a team-managed project, check out these team-managed project articles instead.

Learn more about the difference between company-managed and team-managed projects.


Last modified on Jun 23, 2021
Cached at 5:36 AM on Oct 25, 2021 |

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