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Add a customer to a service project

Both administrators and agents can add customers to a service project.

To add a customer:

  1. From your service project, go to Customers.

  2. Select Add customers.

  3. Enter the customer’s username or email. Separate customers by commas to add more than one at a time.

  4. Select Add.

There is no limit on the number of customers you can add to your project.

You can set up Jira Service Management to allow customers to add themselves. Or, you can open your service project to Jira users. Learn more about how to set up your global and project permissions to allow this.

 

Are you on the right help page?

If the image in the lower-left of your service project sidebar states you're in a next-gen project, check out these next-gen project articles instead.

Learn more about the difference between classic and next-gen projects.

Last modified on Nov 10, 2020
Cached at 8:49 PM on Dec 4, 2020 |

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